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GENESIS CARES


WE BELIEVE BUYING A CAR IS A RELATIONSHIP.
NOT A TRANSACTION.


Offering programs such as Genesis Concierge and Service Valet, Genesis Cares is an initiative that focuses on tangible services that go above and beyond for Genesis owners. Because a relationship means we are in this together.





GENESIS CONCIERGE
GENESIS CARES

"At Genesis, we pride ourselves in consistently putting our customers’ needs first. In these uncertain times created by the coronavirus and the general anxiety experienced in communities throughout America, we wanted to step forward for our customers and help alleviate at least some of the potential concerns they may have.”


Mark Del Rosso, President and CEO, Genesis Motor North America
PAYMENT RELIEF FOR CURRENT OWNERS UP TO 6 MONTHS


If you purchased or leased a new Genesis vehicle between March 14–May 17, 2020, have financed through Genesis Finance, and subsequently experienced a job loss caused by COVID-19 anytime this year, Genesis will make your payments for up to six months*.
GENESIS CARES


Genesis Concierge services are a part of Genesis Cares, a new initiative that focuses on efforts to put you first in every way. From innovative financial options and special payment deferral programs to straight to your door programs like Service Valet, Genesis Cares is our way of being there for you whenever you need us.
GENESIS SERVICE VALET

A FRIENDLY REMINDER.
WE’RE OPEN AND WE’VE GOT YOUR BACK.

In these uncertain times, we want you to rest easy knowing you can stay home if your vehicle needs servicing. With complimentary Genesis Service Valet,* through your participating retailer, we send a team member to pick up and drop off your Genesis vehicle for service while leaving you a courtesy replacement, ensuring an effortless and safe experience. In addition to all Genesis employees wearing fresh gloves whenever interacting with your car, all vehicles valeted will be protected by plastic seat covers, paper floor mats and plastic steering wheel covers to maintain sanitary conditions in your Genesis.






SCHEDULE SERVICE
AT YOUR SERVICE.

True luxury is about the complete experience. Designed around real needs and wants, respecting how you actually live. This is the Genesis Experience, our thoughtfully crafted suite of owner benefits.

GENESIS CONNECTED
SERVICES

GENESIS
SERVICE VALET

MULTIMEDIA &
NAVIGATION UPDATES





COMPLIMENTARY
MAINTENANCE

SIRIUSXM
ALL ACCESS

GENESIS
24/7 ENHANCED
ROADSIDE ASSISTANCE